Terms and Conditions


The website www.wildwash.in is owned and operated by Urban Pet House which is based in Pune, India.

WildWash refers to the brand WildWash which is owned by Pet Revolution Limited whose registered

office is situated at 7 Granard Business Centre, Bunns Lane, Mill Hill, London, NW7 2DQ. Registration no:


Buyer refers to you the customer placing an order.

Conditions means the terms and conditions set out in this document.

Delivery means the delivery of any goods.

Goods means the articles supplied and displayed for sale on the website.

Website refers to the website located at www.wildwash.in or any subsequent URL which may replace it.



Material on this Website is protected by copyright which is owned by Urban Pet House. Users may view, print

and download the contents for personal use only; the contents must not be used for commercial

purposes or incorporated in any publication in any form.

The trade marks, logos, and service marks displayed on the website (collectively, the Trade Marks) are

the registered and unregistered trademarks of WildWash and are protected by UK and international

trade mark laws.


Returns & Exchange

It is Urban Pet House’s intention to satisfy their customers. For this reason, We will gladly issue refunds

or exchanges as long as you notify us by email within 7 days of delivery and dispatch the product within

15 days of delivery.

We will refund or exchange as long as we are satisfied that tamper seals remain in place and the Goods

are in a re-sellable condition.

In the unlikely event that you dislike or experience a reaction to one of our products, please get a letter

from your VET and mail it to us along with the product within 15 days of delivery. Every Vet letter will be

cross examined by our experts to verify its authenticity. You should not consume more than 1/3 rd of the


Unfortunately we cannot refund any postage costs incurred.

Urban Pet House is not responsible for any damage after delivery.

In case we agree to exchange any goods, the new goods will be dispatched only after we receive the

original goods from you.

The refund will be transferred to your Bank Account within 7 days of us receiving the product and

verifying its condition.

Please email Customer Service at info@urbanpethouse.com and we will issue you with a returns

reference number and give you instructions on how to return your Goods.

You will have to email the courier tracking number to us on info@urbanpethouse.com as soon as you

courier the products.

Courier the product and VET certificate at Urban Pet House, 30/2, New Timber Market, Opp Timber Bhavan, Ganj Peth, Pune 411042.

We accept returns of all unopened products

In case of opened products, this return policy is applicable only to the following range –

Shampoos – 300 ml

Conditioner – 300 ml

Detangle – 300

We do not accept returns for open bottles of Perfumes, Paw Balm and 5 Litre cans of any range.

Urban Pet House will have the final say in all matters.

Cancellation Rule

If you want to cancel your order, you need to inform us by email info@urbanpethouse.com with your

order no. within 12 hours of placing the order or before its dispatch whichever is earlier. Once your

order is dispatched order cannot be cancelled.


Out of stock Items

We apologize for the inconvenience this may cause. If your item is out of stock we will contact you

within 2 business days to discuss how you would like the order handled. Urban Pet House does not back

order, that is, does accept orders which we cannot fulfill immediately.


General conditions applicable

All orders for Goods shall be subject to these Conditions. Any variation of these Conditions shall be

inapplicable unless agreed in writing by Urban Pet House. You agree that all communications that we provide

to you electronically satisfy any legal requirement that such communications be in writing.



We must receive full cleared payment for an order before we despatch the Goods. You can pay using

any major credit or debit card. You confirm that the credit or debit card that is being used is yours. All

credit or debit cardholders are subject to validation checks and authorisation by the card issuer. If the

issuer of your card refuses to authorise payment, we won’t be liable for any delay or non-delivery.

All prices shown are inclusive of VAT at current rates unless specified. Prices for all 5 Litre cans are

exclusive of VAT. All prices shown are exclusive of Delivery charges. The total cost of your order is the

price of the Goods ordered and Delivery charges as set out in the Delivery and Returns section of our

Website. We may not accept your order if an item you have ordered is out of stock, we are unable to

obtain authorization for your payment or if there is a product or pricing error. We reserve the right to

reject any offer to purchase by you at any time. No contract will be formed unless and until Urban Pet

House accepts the Buyers order. Acceptance will be deemed to have occurred when Urban Pet House

sends a confirmatory email to the Buyer, or if earlier Urban Pet House dispatches the Goods.

If we are unable to fulfill your order following our order acknowledgement, we will contact you by email

or telephone advising you of this. Our cancellation and return procedures are set out below.


Quantity and description of services and goods

We endeavour to keep our Website as up to date as possible, however descriptions of Goods and prices

appearing on this Website at a particular time may not always reflect the position exactly at the

moment you place your order.


Delivery of goods

We cannot accept any liability whatsoever for delayed Delivery caused by any third party. We specify

the method and address for Delivery when you make your order. Risk of damage or loss of the Goods

passes to you on Delivery. If you do require any information regarding your order(s) please read our

Delivery and Returns information page of our Website. This also details how you can contact us with




Urban Pet House will be responsible for any losses you suffer as a result of us breaching these

Conditions if the losses were reasonably foreseeable to both you and us when you commenced using

the Website, or a contract for the sale of goods by us to you was formed. We will not be responsible for

any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or

wasted expenditure) or any other indirect or consequential loss that is not reasonably foreseeable to

both you and us when you commenced using the Website or when a contract for the sale of goods by us

to you was formed. Urban Pet House does not limit in any way its liability by law for death or personal

injury caused from its own negligence or breach of duty.


Privacy Policy

Please read our Privacy Policy, which explains our use of information you provide and our privacy



Third party links

We are not responsible for the content of any website pages or any other websites linked to or from the