Delivery and Shipping Policy

We deliver only in India
Delivery Charges

Standard delivery – 

For retail orders up to INR 2000/-  there is a delivery charge of Rs 85/-

For retail orders above INR 2000/- delivery is free.

 

Trade Delivery –

For Groomers and Wholesale Orders Only:

Delivery charges will be customized depending on your order.

 

Shipping Duration
We dispatch all orders within 24 hours. The shipping companies try their best to deliver it to you as soon as possible.

All orders will be delivered within 3-7 working days depending on the pin code.

 

Delivery Options

We use the following courier companies to fulfill our deliveries. This provides us with a trackable and

reliable service and enables us to reach out to a large range of pin codes.

  • BlueDart
  • DTDC
  • India Post

 

Can items in one order be delivered to multiple addresses?

Each order can only be delivered to one specific address. But you can place separate orders and send

each to a different address.

 

What should I do if I think my order is late?

In the unlikely event that after 14 days you have still not received your order, please email us

at info@urbanpethouse.com with details of the goods that you have ordered. Please quote your invoice

number. This appears on screen when you order and also on your order confirmation email.

 

I haven’t received all the items I ordered – what do I do?

Please check the confirmation email we sent you on receipt of your order. Then, if you still believe items

are missing from your order, please email us at info@urbanpethouse.com with your order number. This

is stated on your confirmation email and should have been given to you at the end of our checkout

process if the transaction went through successfully. We will respond to your query and work to resolve

any problems as quickly as possible.

 

Can I refund and exchange my goods?

Please visit out T&C page for a detailed policy.

 

Other Queries?

If none of the above has answered your query please email us at info@urbanpethouse.com